1. How can I order from this website?
- Sign in or register for free.
Search or browse products, and add anything you like to your personal shopping cart.
- >> Choose the Color/Size, Type a number in the quantity box and click "Add to cart".
- >> You can remove items or adjust the quantities later if you change your mind.
- >> Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
- When you`re ready to purchase, click "Checkout" and enter your shipping and payment information.
- Once your payment has been confirmed, we will send you an email notification and begin processing your order for shipment.
2. What if I can't log into my account?
Please follow the following instructions:Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by our system maintenance - Please wait 30 minutes and try again.
Ensure that cookies from us are accepted in your browser (Internet Explorer or others).
If the above methods still do not work, please contact customer service and a customer service representative will help you to resolve the issue.
If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.
If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please go here to get a new password.
3. Accepted payment methods.
Using Your Credit Card or Debit Card
We currently accept Visa credit card payment from most locations worldwide. Paying by credit card or debit card is safe, easy and convenient at our website.
- On your Shopping Cart page, click "processed to check out" after reviewing your items.
- On the Order Information page,under Payment Methods,select Credit Card/Debit Card.
Fill in the required information carefully.
Please note we only deliver goods to the card holder's billing address (the name & address shown on your card statement) with signature required. If you have a different shipping address, we will call you and E-mail you to verify your order. If we are not able to reach you within two days, or the phone number you provided is invaild, your order will be cancelled.
- After reviewing your payment details, click "processed to check out",Paying by credit card is a quick, secure, and convenient way to order from us.
We do not store or review your credit card & personal information. As such, should any issues arise regarding your credit card or debit card transaction, please contact GlobalCollect or your credit card company for assistance. We cannot accept any responsibility for any credit card or debit card payment issues.
The countries we DO NOT accept credit cart payment :
Morocco, India, South Africa, Malaysia, Republik Indonesia and Singapore.
The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado. Up until 2006, Western Union was the best-known U.S. company in the business of exchanging telegrams.Western Union has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services.Western Union, as an industrialized monopoly, dominated the telegraph industry in the late 19th century. It was the first communications empire and set a pattern for American-style communications businesses as they are known today.
We encourage the fast money tranfer like Western Union. So we give 5% extra discount for every order which is paid via western union. Please get in touch with our customer serive to get the discount before you pay.
MoneyGram International, Inc., is a US-based, Global Money transfer company, headquartered in Dallas, Texas. It has Global Operations Centers in Saint Louis Park, Minnesota and Brooklyn Center, Minnesota, Global Call Center Operations in Denver, Colorado, and regional and local offices around the world. MoneyGram's business is divided into two categories: Global Fund Transfer and Financial Paper Products. The company offers its services to consumers and businesses through a network of agents and financial institution customers.
We accept paypal, but not always.
4. After payment, how can i check the status of my order?
5. Do you have a guarantee or warranty?
We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
6. Viewing prices in different currencies.
- - US Dollar (US$)
- - Euro (EU$)
- - GB Pound (GP$)
Q: How can I change the currency displayed?
Look for the currency drop-down menu at the top right of any page. Hold your mouse over the currency symbol to see a drop-down menu of all available currencies.
Or, on the product page, you can switch currencies by pointing the mouse at the currency symbol next to the item's price and selecting the currency you want.
7. Will I need to pay customs fees on my order?
Customs duties or import taxes may be applied once a package reaches its destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in China/Hong Kong.
Resellers and dropshippers: Please ensure you abide by tax and other regulations for selling goods in your home country and the destination country, and that you inform customers of any taxes they may owe the courier on delivery.
8. Do I have to provide a phone number when ordering?
9. Can you ship to a FPO/APO address?
10. Is it safe to shop at this website?
11. How can I cancel an order? Before payment and after payment.
Cancel Your Order Before Payment
If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.
If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.
Cancel Your Order After Payment
If you have already paid for your order and wish to cancel, please contact us within 12 hours. But you may have to cover the 5% commission fee of credit card payment.
Change Your Order After Payment
Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.To add Items to your order without canceling any previous items, contact us. There is no charge for this service.
If the goods have already been delivered we cannot cancel or change the order.
If you cancel an order both refund or credit are available.
12. What's the Return Policy
Our return policy is:
All returned items must be in brand-new condition, unused and with original tags and packaging. If there is something wrong , please contact us within 3 days after you get the parcel. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
13. How can i return a faulty item?
However, if you are still unsatisfied with the item, you can request a return, repair or replacement under our Return Policy.
Please Login to My Orders and click on the order number of the item you are dissatisfied with to apply for your return.
Generally we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we cannot cover the shipping fees or the Customs fee that might be applied.
If you did not buy your product directly from us, you will need to contact the vendor who sold it to you.
You must contact us before you send anything back, we will send you a Return Form that must be included when you send the product to us.
14. How do i cancel an order placed wrongly?
Cancellation before paymentIf you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.
Withrawing an order after paymentIf you have already paid for an order and want to cancel it, please contact us as soon as possible.
If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.
If the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
15. How could i caculated shipping fee?
It is free shipping for all items on our store.
16. what is the shipping methods guide?
17. How are shipping estimates calculated?
Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2012) and Chinese New Year (January 23, 2012), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-4 days.
18. Why can't I choose my desired courier?
19.What if i have problems in using the product I ordered?
20. What If You Want To Order A Lot More? Can You Give Me A Good Quotation?
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- - The products you want
- - The exact desired order quantity
- - If you want mutiple types of products, please put everything in the cart and press checkout to confirm your order WITHOUT paying.
- - Your desired time frame
- - Any special packing instructions, e.g. bulk packing without product boxes
21. How to drop-ship?
- Step1 Choose the items which you want to order for your customers.
- Step2 Provide your customer's shipping address.
- Step3 After we confirm the completed payment for your dropship order, we will ship the items fast as your name.
22. Do you ship worldwidely?