1. How can I order from this website?

 

2. What if I can't log into my account?

Please follow the following instructions:

Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by our system maintenance - Please wait 30 minutes and try again.
Ensure that cookies from us are accepted in your browser (Internet Explorer or others).
If the above methods still do not work, please contact customer service and a customer service representative will help you to resolve the issue.
Tips:
If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.
If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please go here to get a new password.

 

3. Accepted payment methods.

Using Your Credit Card or Debit Card

We currently accept Visa credit card payment from most locations worldwide. Paying by credit card or debit card is safe, easy and convenient at our website.

1. On your Shopping Cart page, click "processed to check out" after reviewing your items.
2. On the Order Information page,under Payment Methods,select Credit Card/Debit Card.
3. Fill in the required information carefully.
   Please note we only deliver goods to the card holder's billing address (the name & address shown on your card statement) with signature required. If you have a different shipping address, we will call you and E-mail you to verify your order. If we are not able to reach you within two days, or the phone number you provided is invaild, your order will be cancelled.
4. After reviewing your payment details, click "processed to check out",Paying by credit card is a quick, secure, and convenient way to order from us.

 

Note:
We do not store or review your credit card & personal information. As such, should any issues arise regarding your credit card or debit card transaction, please contact GlobalCollect or your credit card company for assistance. We cannot accept any responsibility for any credit card or debit card payment issues.
 

The countries we DO NOT accept credit cart payment :
Morocco, India, South Africa, Malaysia, Republik Indonesia and Singapore.

Western Union

The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado. Up until 2006, Western Union was the best-known U.S. company in the business of exchanging telegrams.Western Union has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services.Western Union, as an industrialized monopoly, dominated the telegraph industry in the late 19th century. It was the first communications empire and set a pattern for American-style communications businesses as they are known today.

We encourage the fast money tranfer like Western Union. So we give 5% extra discount for every order which is paid via western union. Please get in touch with our customer serive to get the discount before you pay.

 

Moneygram

MoneyGram International, Inc., is a US-based, Global Money transfer company, headquartered in Dallas, Texas. It has Global Operations Centers in Saint Louis Park, Minnesota and Brooklyn Center, Minnesota, Global Call Center Operations in Denver, Colorado, and regional and local offices around the world. MoneyGram's business is divided into two categories: Global Fund Transfer and Financial Paper Products. The company offers its services to consumers and businesses through a network of agents and financial institution customers.
 

Paypal

We accept paypal, but not always.

 

4. After payment, how can i check the status of my order?

During the process of purchase, you should receive several emails from us. There will be an email confirming your order information,and you can contact us derectly, we will also email you the tracking number.

 

5. Do you have a guarantee or warranty?

We choose products to sell based on their excellent designs and proven hardware reliability. In this way, we guarantee the quality of our products.
We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.
We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

 

6. Viewing prices in different currencies.

The default currency display on our website will be US dollars, but you can easily set it to any of the following currencies:

• - US Dollar (US$)
• - Euro (EU$)
• - GB Pound (GP$)

Q: How can I change the currency displayed?

Look for the currency drop-down menu at the top right of any page. Hold your mouse over the currency symbol to see a drop-down menu of all available currencies.
Or, on the product page, you can switch currencies by pointing the mouse at the currency symbol next to the item's price and selecting the currency you want.

 

7. Will I need to pay customs fees on my order?

No hidden charges or taxes are added to the price of your purchase from us. However, since we are a Chinese company, the orders we send you will be considered imports and may be taxed depending on the total value of your order, the type of product, or your countrys rules. If taxes do apply, you will likely be asked to pay on delivery.

Our Policy:
Customs duties or import taxes may be applied once a package reaches its destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in China/Hong Kong.
Resellers and dropshippers: Please ensure you abide by tax and other regulations for selling goods in your home country and the destination country, and that you inform customers of any taxes they may owe the courier on delivery.

 

8. Do I have to provide a phone number when ordering?

If you place an order with us, we will ask for a phone number along with your shipping address information. Your phone number is needed just in case we or the shipping carrier need to reach you regarding your order.We will use your phone number strictly for the purpose of contacting you with urgent issues related to your order, and we do not share your personal information with third parties.

 

9. Can you ship to a FPO/APO address?

Most of our couriers cannot deliver to FPO/APO box addresses, so please offer a complete street address in order to ensure delivery of your package.

 

10. Is it safe to shop at this website?

We go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website.

 

11. How can I cancel an order? Before payment and after payment.

Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.
Note:
If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order After Payment

If you have already paid for your order and wish to cancel, please contact us within 12 hours. But you may have to cover the 5% commission fee of credit card payment.

Change Your Order After Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.To add Items to your order without canceling any previous items, contact us. There is no charge for this service.
Note:
If the goods have already been delivered we cannot cancel or change the order.
If you cancel an order both refund or credit are available.

 

12. What's the Return Policy

Our return policy is:

All returned items must be in brand-new condition, unused and with original tags and packaging. If there is something wrong , please contact us within 3 days after you get the parcel. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

If you want to replace to other model/color/size , you would have to return your items back for a refund and place a new order for the style you prefer . We do not cover the shipping cost of exchanges , you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you . And to return an item , you must email us and inform us of the reason.

 

13. How can i return a faulty item?

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time weare able to sort out the problem through our technical support without you having to send anything back.

However, if you are still unsatisfied with the item, you can request a return, repair or replacement under our Return Policy.
Please Login to My Orders and click on the order number of the item you are dissatisfied with to apply for your return.
Generally we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we cannot cover the shipping fees or the Customs fee that might be applied.
If you did not buy your product directly from us, you will need to contact the vendor who sold it to you.

TIP:
You must contact us before you send anything back, we will send you a Return Form that must be included when you send the product to us.

 

14. How do i cancel an order placed wrongly?

1. Cancellation before payment

   If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.
   We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

2. Withrawing an order after payment

   If you have already paid for an order and want to cancel it, please contact us as soon as possible.
   If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.
   If the package has already been delivered we cannot cancel or change the order.
   If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
   If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

 

15. How could i caculated shipping fee?

It is free shipping for all items on our store.

 

16. what is the shipping methods guide?

We have partnered with a number of reputable shipping companies for the many destinations we service worldwide. These include DHL, EMS, China Post, HK Post, and RPX.

We remains the rights to chooce the best way to ship your parcel accounding to the weight and the destination.

 

17. How are shipping estimates calculated?

Estimated delivery time= Processing time (The time it takes to prepare your item(s) to ship from our warehouse)+ Shipping time (The time for your item(s)to travel from our warehouse to your desination)= 6~8 working days.
Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2012) and Chinese New Year (January 23, 2012), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-4 days.

 

18. Why can't I choose my desired courier?

Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.

 

19.What if i have problems in using the product I ordered?

Firstly please check the English manual that comes with the product, or you can search for online manuals or check blogs for advice. If you still cannot resolve the issue, please submit a request to Customer Service.Our customer service representatives will offer you professional tech support and help you assess if your product is defective.

 

20. What If You Want To Order A Lot More? Can You Give Me A Good Quotation?

Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:

• - The products you want
• - The exact desired order quantity
• - If you want mutiple types of products, please put everything in the cart and press checkout to confirm your order WITHOUT paying.
• - Your desired time frame
• - Any special packing instructions, e.g. bulk packing without product boxes

With this information we will get back to you with a quotation.

 

21. How to drop-ship?

We offer dropship to their registered customers at no extra charge. This service allows you to create a specialized online store and stock it with our goods.

• Step1 Choose the items which you want to order for your customers.
• Step2 Provide your customer's shipping address.
• Step3 After we confirm the completed payment for your dropship order, we will ship the items fast as your name.

 

22. Do you ship worldwidely?

Yes, definitely.